Refund and Returns Policies

If your item hasn’t arrived, is significantly different to what was described in the listing or is broken or faulty, you can request a refund up to 7 days from the delivery date of your purchase.

A full refund will be issued for the cost of the item plus postage.

Please do not request a refund via PayPal - you must email us or message via our website if you would like a refund or exchange. 

If the item does not fit or you change your mind, we cannot issue a refund. Please choose carefully and read descriptions before you purchase or email us for assistance. Our staff are ready to help you with your online purchase.

Please fill out a contact form or email us directly at 

Click and Collect

We offer a click and collect service. If you would like to arrange a click and collect, please leave us a message at checkout or email and we will refund your postage fees and arrange a time.

In line with consumer affairs, all click and collect packages must be collected within 7 business days. Items not collected will be relisted online for sale.

Please note : Mission Mates points can only be used in store, as with credit vouchers for in store purchases. Thank you 

Covid-19 Statement : Due to delayed postage via Australia Post, it may take us longer than usual to process your return or refund. Thank you for your patience.