Refund and Returns Policies for Online op shop
If your item hasn’t arrived, is significantly different to what was described in the listing or is broken or faulty, you can request a refund up to 7 days from the delivery date of your purchase.
A full refund will be issued for the cost of the item plus postage.
Please do not request a refund via PayPal - you must email us or message via our website if you would like a refund or exchange.
If the item does not fit or you change your mind, we cannot issue a refund. Please choose carefully and read descriptions before you purchase or email us for assistance. Our staff are ready to help you with your online purchase.
Please fill out a contact form or email us directly at firstname.lastname@example.org
Click and Collect
We offer a click and collect service. If you would like to arrange a click and collect, please choose the click and collect option at checkout or email email@example.com
In line with consumer affairs, all click and collect packages must be collected within 7 business days. Items not collected will be relisted online for sale and refunded.
Please note : Mission Mates points can only be used in store, as with credit vouchers for in store purchases. Thank you
Covid-19 Statement : Due to delayed postage via Australia Post, it may take us longer than usual to process your return or refund. Thank you for your patience.