Stefanel

Honouring the donation

Sourcing stock from 14 Op Shops

Rehoming preloved goods

Sending 12,000+ pre-loved goods Australia wide

Fundraising

Raising over $1m to support our services

Need help?

Frequently Asked Questions

Sizing

What unit of sizing do we use?

Our online op shop uses AU sizing for femme styles and Alpha for masc where applicable.

Shoes are listed with EU sizes.

Please click here for our sizing guide and international conversion charts.

Do we provide measurements?

Yes, we provide flat-lay measurements for all garments as well as a sole length for footwear and dimensions for all other applicable items.

Authentication

Is it authentic?

All our items are researched thoroughly to ensure authenticity.

When in doubt, we always ask one of our valued third-parties to help us identify the real thing from the duplicates.

Shipping

How much is shipping?

Shipping costs are :

Under 500 grams = $10

Between 500 grams - 1.2 kilos = $13.5

Between 1.2 kilos - 3 kilos = $16.5

Between 3 kilos - 10 kilos = $18

Between 10 kilos - 25 kilos = $35

Over 25 kilos = $50

Free Shipping on Orders over $150

Click & Collect

Click & Collect is available from our Northcote Op Shop. Please select 'pickup' at checkout for this.

In line with consumer affairs, all click and collect packages must be collected within 30 business days. Items not collected within that timeframe will be relisted online for sale and refunded.

Returns & Refunds

Want to return or refund an item?

Please refer to our returns & refund guide for more information or email us at onlineopshop@sacredheartmission.org.

Sacred Heart Mission respectfully acknowledges the cultural heritage and enduring strength of the Traditional Custodians of the lands and waterways where we work, the people of the Boonwurrung and the Woiwurrung.